QUESTION
Why is the Help > Install Wizard menu disabled in QC-CALC Real-Time?
ANSWER
There are two common reasons for this to be the case.
- Your copy of QC-CALC Real-Time is licensed as "QC-CALC Gage Central" or "QC-CALC Real-Time for Gage". If you have purchased one of these copies to collect data from your various QC-Gage copies, then only data collection from QC-Gage is allowed. Since you cannot change this setting we disabled Help > Install Wizard menu.
How to tell: Go to Help > About. On the About screen, look for a label that says Model Code. If the value to the right of the Model Code is CENT, then you are licensed for Gage Central and that is why the Install Wizard is disabled.
- Someone at your facility has password-protected the menu to keep others from inadvertently changing the machine type.
How to tell: Unfortunately, there isn't a 100% test to tell if someone has locked your menu. However, you can check to see if menus are locked in general. Go to Tools > Password. In the sub-menu that pops out to the right of Password, if there is a menu called Unlock Menus, then at least some of them menus have been locked. This is probably the reason the Install Wizard menu has been disabled. If there is a menu called Lock Menus, then none of the menus are currently locked and this is not why the Install Wizard menu is disabled.
MORE INFORMATION
If you have checked the above two options and still cannot find the reason the Install Wizard menu is locked, please email us at support@prolinksoftware.com.