Setup Reports a Problem Installing CKServe or the Crypkey License Service (Windows NT or 2000)
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written: 01/30/2006
last modified: 03/22/2024

SYMPTOM

Setup Reports a Problem Installing CKServe or the Crypkey License Service (Windows NT or 2000)


RESOLUTION

You must be logged on as Administrator to install any Prolink products. Some companies have different Administrator accounts with different permissions, so if your company has changed any default settings for the Administrator account, you may have to try several accounts to find one that works. It is also possible that when Setup executes the automatic installation, the configuration of your computer does not allow the installation of the Crypkey License Service. However, a manual setup of the service should work.

To try a manual setup, you need the files SETUPEX.EXE and CKS.EXE. They can usually be found within the same directory as your Prolink software, but you may need to get copies of them from the setup disks or the CD-ROM. You cannot run them from floppy or CD-ROM, they must be in the directory where the application was installed.

Run SETUPEX.EXE (it extracts files from CKS.EXE and may delete CKS.EXE when it finishes). If this fails, run CKS.EXE directly. It is a self extracting ZIP file and will create several files, including SETUP_CK.EXE. Run SETUP_CK.EXE. If this reports an error, please have your disks and manual ready and contact Prolink.

Applies To

QC-CALC Real-Time v.4.10
QC-CALC Real-Time v.3.00
QC-CALC SPC v.4.10
QC-CALC SPC v.3.00
QC-Gage v.4.10
QC-Gage v.3.00