Maintenance Plans are software/validation upgrade and support plans that can be purchased and are based on the amount of software and validation packages you currently own.

NOTE: If you are not in the medical industry, you do not require validation packages.

Upgrades
While a Maintenance Plan is in effect, you are entitled to any number of FREE upgrades to your products.  Upgrades are defined as changes to the major or minor version number and are enhancements to the software (i.e. switching from version 3.0 to 3.1 OR from 3.0 to 4.0).

Support
While a Maintenance Plan is in effect, you get unlimited support for your products including phone, email, and website support. Without a Maintenance Plan in effect, only email and website support are available.
NOTE: Email and website support are always FREE regardless of whether or not you have a Maintenance Plan.

Maintenance Plan Rules
An important rule to understand is that Maintenance Plans are always contiguous. This means that a Maintenance Plan is always continued from the last day of the prior plan even if you wait to buy it.  Therefore, if you have a plan that ends on 1/1/2005 and you purchase a 12 month plan on 5/1/2005, the plan will only be good until 1/1/2006 since the 12 months is added to the last end date (1/1/2005).

A Word About Updates
Updates are defined as changes to the revision number and generally include small enhancements and bug fixes (i.e. switching from 3.0.122 to 3.0.134).  Updates are always FREE regardless of whether or not you have a Maintenance Plan.