These steps are for people with gages that are not listed on our website as being gages that we currently support. Once you follow these directions we should be able to write you a script so that your gage will work with our software. The whole process of writing the script is usually rather quick.
- Launch HyperTerminal. Start > Programs > Accessories > Communications > Hyperterminal (it will start by trying to create a new connection on the Connection Description window)
- Type anything for the connection name and click OK.
- On the Connect To screen, choose your active COM port from the Connect Using drop down list.
- On the COM Properties window, match the RS-232 settings to those of your gage. You'll need to set the Baud Rate, Parity, etc. See your gage's owners manual to find the settings for your particular gage.
- After clicking OK, you should see an empty Hyperterminal window with a flashing cursor.
- Collect some data using the gage (push the button or foot pedal). You should see the readings appear in the HyperTerminal window.
If you see output, but it is garbled then it means your COM port settings are incorrect. Double check that you got the Baud Rate, Parity, Stop Bits, and Flow Control settings correct. Then restart the connection and try again.
If you are not seeing output at all, the following are some possible causes of the issue:
- The gage is broken or is not set to send data. Make sure data output is enabled on the gage (if this is an option).
- The serial cable is faulty.
- The serial cable is a Null Modem cable and not a straight cable. Null Modem cables reverse the wires inside the cable and are not for use with gages. Make sure you have the correct cable.
- You are looking at the wrong COM port. If you have more than one COM port on the PC, you may be connecting on COM1 and the data is coming in on COM2.
- After taking several measurements from the gage, click on Edit > Select All, then Edit > Copy. Paste the results along with the name and model of the gage and the COM port settings into a help ticket and submit the ticket. We will write a gage definition file for you and email it back.
If you look in the bottom left-hand corner of the window you will see "connected" followed by a timer that is counting up. This lets you know that the connection has been made and the port is open.